Call forwarding can be a helpful feature, but there are times when you no longer need it or it’s causing inconvenience. If you’re looking to deactivate call forwarding on MTN, this guide provides clear, actionable steps to ensure you achieve this efficiently.
What is Call Forwarding and Why You Might Want to Deactivate It
Call forwarding allows you to redirect incoming calls from your phone to another number or voicemail. While beneficial in certain scenarios, it can sometimes lead to missed calls or unwanted charges. Deactivating call forwarding ensures all calls come directly to your number without redirection.
Steps to Deactivate Call Forwarding on MTN
Deactivating Call Forwarding Using USSD Code
The fastest and easiest way to turn off call forwarding on MTN is by using a USSD code. Follow these steps:
- Open your phone’s dialer or call app.
- Dial ##002#.
- Press the call button.
- Wait for a confirmation message notifying you that all call forwarding has been deactivated.
This method works for all types of call forwarding, including:
- Call Forwarding Always
- Call Forwarding When Busy
- Call Forwarding When Unanswered
- Call Forwarding When Unreachable
Manually Disabling Call Forwarding via Phone Settings
If the USSD code method doesn’t work for you, here’s how to turn off call forwarding manually:
- Access Call Settings
Go to your phone’s settings app. Look for Call Settings or Phone Settings, depending on your device. - Locate Call Forwarding Options
Find the Call Forwarding section under the settings menu. - Disable Each Forwarding Option
Tap on each type of call forwarding (e.g., Always Forward, Forward When Busy). Select the option to turn it off or disable it. - Save Changes
Exit the menu and confirm that the changes have been applied.
Using MTN Customer Support
If you’re still facing issues, contacting MTN customer support is another reliable option:
- Dial 180 if you’re in Nigeria (or your local MTN helpline number).
- Follow the voice prompts to speak to a representative.
- Request them to deactivate call forwarding on your line.
Common Issues When Deactivating Call Forwarding
Incorrect USSD Codes
Ensure you’re dialing the correct code (##002#) as this works universally across most devices on the MTN network.
Device-Specific Settings
On some smartphones, the location of call forwarding options may vary. For example, iPhones have call forwarding settings under Phone, while Android devices may place them under Network Settings.
Network Delays
Sometimes, network delays might cause the deactivation to take longer. Wait a few minutes and check if calls are coming through directly to your phone.
Frequently Asked Questions
What is the USSD code to cancel all call forwarding?
The universal code to cancel all call forwarding on MTN is ##002#.
How do I confirm if call forwarding is deactivated?
You can test by calling your number from another phone. If the call comes directly to your device without being redirected, call forwarding has been successfully deactivated.
Does deactivating call forwarding cost money?
No, deactivating call forwarding using the USSD code or phone settings is free on MTN.
Can I deactivate specific types of call forwarding?
Yes, you can deactivate specific types (like busy or unanswered) via your phone’s settings or by contacting customer support.
Conclusion
Deactivating call forwarding on MTN is simple and can be done using a USSD code or through your phone’s settings. Whether you want to regain direct control over your calls or avoid unnecessary charges, these steps will help you quickly resolve the issue. Dial ##002# today and ensure all calls come straight to you without interruptions!
