Digit General Insurance Limited has just released its 11th Transparency Report, showcasing remarkable efficiency in handling claims and customer queries across various insurance sectors.
Swift Motor Insurance Approvals and Settlements
Digit Insurance is making waves in the motor insurance sector. The company reported an average work approval time of just 12 hours and 17 minutes. Impressively, some approvals were completed in as little as seven minutes. When it comes to settling claims, the average time is 15 days, with the fastest settlement occurring in just 18 minutes. This speed ensures that policyholders receive timely support, reducing stress during unforeseen events.
Moreover, Digit’s motor insurance services include:
- Quick claim approvals within hours
- Rapid settlements to get customers back on the road
- Comprehensive coverage options tailored to individual needs
Health Insurance: Fast Cashless Approvals and Efficient Reimbursements
In the health insurance domain, Digit stands out with its prompt processing times. Cashless pre-authorisation approvals are handled in an average of 25.79 minutes, while hospital discharge approvals take around 52.61 minutes. Reimbursement claims are settled swiftly, averaging just 2.96 days. The company managed to process its largest health claim of ₹27.43 lakh for a case of rheumatic aortic stenosis in the first half of FY25.
| Health Insurance Metrics | Average Time |
|---|---|
| Cashless Pre-Authorisation | 25.79 minutes |
| Hospital Discharge Approvals | 52.61 minutes |
| Reimbursement Claims Settlement | 2.96 days |
This efficiency ensures that customers receive the necessary medical support without unnecessary delays.
Travel and Home Insurance: Rapid Responses in Critical Situations
Digit’s travel insurance services also demonstrate exceptional responsiveness. An emergency evacuation and treatment claim in the United States was settled in just ₹12.36 lakh, highlighting the company’s ability to act swiftly in critical situations. Similarly, home insurance claims are handled efficiently, with an average settlement time of 37 days. The fastest claim was resolved in just one day, involving ₹4.28 lakh for storm and flood damage in Delhi NCR.
Customer Engagement and Policy Sales Surge
Digit Insurance is not only excelling in claims processing but also in customer engagement. The company interacted with over 4.16 lakh customers via WhatsApp, achieving a first-call resolution rate of 92.55 percent. Between April and September 2024, Digit settled 441,275 claims and sold more than 5.7 million policies. Since its inception, the company has served over six crore customers, reflecting its growing trust and reliability in the insurance market.
