Digit General Insurance has unveiled its 11th Transparency Report, revealing outstanding performance in customer service and claims processing. The report, covering April to September 2024, highlights the company’s commitment to speed and efficiency across its motor, health, travel, and home insurance sectors, setting new benchmarks for the industry and reinforcing the trust of its six crore customers.
Exceptional Speed in Motor Insurance Claims
In the motor insurance sector, Digit is significantly reducing wait times for its customers. The company’s latest data shows an average work approval time of just 12 hours and 17 minutes. This rapid process ensures that vehicle repairs can begin almost immediately after a claim is filed.
Even more impressive are the settlement figures. While the average claim settlement takes 15 days, Digit reported its fastest motor claim settlement was completed in a remarkable 18 minutes. Some workshop approvals were even processed in as little as seven minutes, demonstrating a highly efficient system designed to get drivers back on the road quickly.
Key services for Digit’s motor insurance policyholders include:
- Quick claim approvals that are often completed within hours.
- Rapid settlements to minimize disruption for customers.
- Comprehensive coverage options that can be tailored to individual needs.
This focus on speed and customer convenience is reshaping expectations for motor insurance services in the market.
Setting a New Pace for Health Insurance Approvals
Digit Insurance is also making significant strides in the health insurance domain, where timely approvals can be critical. The report indicates that the average time for cashless pre-authorisation approvals is a mere 25.79 minutes. This ensures that policyholders can access necessary medical treatments without stressful delays.
Furthermore, hospital discharge approvals are handled swiftly, averaging 52.61 minutes. For those filing for reimbursement, the process is just as efficient, with claims being settled in an average of 2.96 days. The company also successfully managed its largest health claim of ₹27.43 lakh for a rheumatic aortic stenosis case during this period.
| Health Insurance Metrics | Average Time |
| Cashless Pre-Authorisation | 25.79 minutes |
| Hospital Discharge Approvals | 52.61 minutes |
| Reimbursement Claims Settlement | 2.96 days |
Rapid Response for Travel and Home Insurance
The company’s efficiency extends to its travel and home insurance products, where it has demonstrated the ability to act decisively in urgent situations. One notable case involved a travel insurance claim for an emergency evacuation and treatment in the United States, which was settled for ₹12.36 lakh, showcasing Digit’s global support capabilities.
In the home insurance category, the average settlement time stands at 37 days. However, Digit proved its capacity for rapid resolution by settling a claim for storm and flood damage in Delhi NCR for ₹4.28 lakh in just one day. This highlights the company’s commitment to helping customers recover from unforeseen disasters without prolonged uncertainty.
Strong Growth in Customer Trust and Policy Sales
Digit’s focus on service is translating into strong customer engagement and business growth. The company interacted with over 4.16 lakh customers through WhatsApp, achieving a first-call resolution rate of 92.55 percent, indicating high levels of customer satisfaction.
This trust is reflected in its sales figures. Between April and September 2024, Digit Insurance sold more than 5.7 million policies and settled a total of 441,275 claims. Having served over six crore customers since its inception, the company continues to solidify its position as a reliable and customer-centric player in the insurance market.
