London Stansted Airport achieved a significant milestone in September, welcoming 2.71 million passengers. This marks the busiest September ever for the airport, surpassing previous records with a notable increase from the previous year. The surge in passenger numbers reflects sustained demand for both short breaks and late summer sun destinations.
Record-Breaking Passenger Numbers
Stansted’s September passenger count saw a 3.4% rise compared to last year, exceeding the previous record set in September 2018 by over 31,000 travelers. This growth highlights the airport’s increasing popularity as a hub for affordable and flexible travel options.
- Total Passengers: 2.71 million
- Year-over-Year Growth: 3.4%
- Previous Record (2018): 2.68 million
Jon Fowler, the Chief Operations Officer at London Stansted, expressed his delight over the achievement. He emphasized the airport’s commitment to providing excellent value and convenient access, which attracts both domestic and international travelers.
Top Destinations for Travelers
The influx of passengers was driven by a mix of sun-seekers and city explorers. Palma de Mallorca, Alicante, Malaga, Antalya, and Faro were the most popular destinations for those chasing the sun. Meanwhile, Dublin, Istanbul, Edinburgh, Belfast, and Rome topped the list for short breaks and city trips.
| Destination | Type of Trip |
|---|---|
| Palma de Mallorca | Sun-Seekers |
| Alicante | Sun-Seekers |
| Malaga | Sun-Seekers |
| Antalya | Sun-Seekers |
| Faro | Sun-Seekers |
| Dublin | Short Breaks |
| Istanbul | City Trips |
| Edinburgh | Short Breaks |
| Belfast | Short Breaks |
| Rome | City Trips |
This diverse range of destinations caters to different travel preferences, ensuring that Stansted meets the needs of a wide array of passengers.
Exceptional Customer Service Standards
The airport’s success is not just about the number of flights but also the quality of service provided. Fowler highlighted the efficient security processes, with an average queue time of less than two minutes during peak periods. Additionally, 99% of passengers passed through security in under 15 minutes, showcasing the airport’s dedication to a smooth travel experience.
“We are thrilled with the dedication of our team and our business partners,” Fowler stated. “Their hard work has been crucial in delivering reliable customer service to our record-breaking number of passengers.”
Preparing for Future Demand
Looking ahead, London Stansted Airport is gearing up for the upcoming half-term holidays, anticipating another busy period. The focus remains on maintaining and enhancing the efficient experience that passengers value. Plans are in place to ensure that the airport continues to handle increased passenger numbers seamlessly, keeping queue times low and service quality high.
