Duxton Hotel Perth, an iconic five-star hotel in Western Australia, has selected Shiji’s Enterprise Platform PMS as its core hospitality technology solution. This partnership marks a significant step in Duxton’s digital transformation, aimed at creating a more seamless and tech-driven experience for its guests. As part of a larger $2 million investment in infrastructure and technology upgrades, this collaboration aligns with Duxton’s commitment to luxury, sustainability, and local business partnerships.
The newly revamped Duxton offers state-of-the-art amenities, including one of the fastest Wi-Fi services in Western Australia, designed to cater to the needs of both leisure and business travelers. This partnership with Shiji not only enhances the digital guest experience but also underscores the hotel’s dedication to operational excellence and sustainability.
Elevating the Digital Guest Experience with Shiji Enterprise Platform
Following a rigorous selection process involving multiple cloud-based PMS solutions, Duxton Hotel Perth ultimately chose Shiji’s Enterprise Platform for its adaptability, innovation, and exceptional support. Key to this decision was Shiji’s ability to deliver a fully digital guest journey, positioning Duxton as a frontrunner in digitalized luxury hospitality.
Shiji’s platform has allowed Duxton to transition seamlessly to a paperless operation, a significant step in reducing the hotel’s environmental footprint. Additionally, the platform’s advanced data analytics and real-time reporting empower Duxton to make informed, data-driven decisions, enhancing guest personalization and operational efficiency.
“We are delighted to partner with Shiji as we continue our digital transformation,” said Riaz Mahmood, Managing Director at Duxton Hotel Perth. “After evaluating multiple providers, we found Shiji offered a platform that truly understands our needs. Shiji’s innovative solutions and exceptional support help us achieve our digital transformation goals, ensuring a seamless and personalized experience for our guests.”
A Suite of Integrated Technologies Enhances the Duxton Experience
Duxton’s technological overhaul goes beyond just the PMS. Shiji’s integration capabilities have enabled the hotel to streamline various operational aspects, making it a one-stop solution for hospitality management. As part of its digital transformation, Duxton has incorporated a variety of systems alongside Shiji PMS, creating a fully connected and cohesive technology environment:
- Infrasys POS: For efficient, centralized point-of-sale operations.
- Global Blue Payment Solutions: Offering guests seamless payment processing.
- iHotelier: Managing direct reservations and enhancing booking flexibility.
- GMS (Guest Management System): Enabling personalized guest interactions.
- Foxtel IPTV and FCS PBX: For advanced in-room entertainment and communication.
- Shiji Digital Stay and Digital Dine: Facilitating mobile check-in/check-out and dining options.
- SAP Financial Export and Custom Reporting via Power BI: Providing enhanced financial insights and customized reports.
This integration of systems is designed to provide a comprehensive, digitalized experience, positioning Duxton Hotel Perth at the cutting edge of luxury hospitality.
Newly Refurbished Spaces Add to the Hotel’s Luxe Appeal
Alongside its digital transformation, Duxton Hotel Perth has completed an extensive physical renovation. The $2 million upgrade includes newly designed spaces that redefine luxury. The enhancements feature elegantly redesigned Club Rooms, a modernized Club Lounge, and an expanded Presidential Suite offering panoramic views of the Swan River. Seven bespoke function rooms have also been introduced, tailored for both corporate and private events.
The combination of upgraded infrastructure and advanced technology puts Duxton in a unique position, blending traditional luxury with cutting-edge hospitality solutions. For guests, the experience now begins the moment they arrive. Mobile check-in and check-out, along with mobile dining and guest service requests, ensure a smooth, modern stay aligned with the expectations of today’s tech-savvy travelers.
Strategic Local Partnerships Support Sustainability Goals
True to its roots, Duxton Hotel Perth has partnered exclusively with Western Australian businesses for its refurbishment. By prioritizing local collaborations, Duxton reinforces its commitment to sustainability, supporting the local economy while reducing its environmental footprint. This initiative reflects the hotel’s philosophy of balancing luxury with eco-conscious practices, catering to the growing demand for sustainable hospitality options.
In addition to the local partnerships, the transition to a digital, paperless operation aligns with Duxton’s sustainability goals. Shiji’s platform reduces reliance on printed materials and enhances energy efficiency, particularly in guest-facing services and administrative operations.
Shiji and Duxton Hotel Perth: A Partnership Shaped by Innovation
Nikkie Singh, Senior Vice President of APAC & Middle East at Shiji, expressed her excitement over the collaboration. “Partnering with Duxton Hotel Perth, a leader in luxury hospitality, is a tremendous opportunity,” said Singh. “Their choice of Shiji reflects the strength of our platform and our commitment to service excellence. We’ve had the privilege of working with them before and understand the high standards they uphold. Supporting their digital transformation is an honor.”
Located in the heart of Perth’s CBD, Duxton offers 304 rooms, catering to both business and leisure travelers with a range of amenities and services. The Shiji Enterprise Platform enables Duxton to elevate its guest experience with personalized service, integrated technology, and operational efficiency, creating a seamless, memorable experience.
As the luxury hotel industry increasingly embraces digitalization, Duxton’s partnership with Shiji sets a benchmark in hospitality technology. Through Shiji’s solutions, Duxton is better positioned to meet guest demands, offering a digital-first experience without sacrificing the personal touch.
