Duxton Hotel Perth, a five-star landmark in Western Australia, is embarking on a significant digital transformation by partnering with Shiji. The hotel has selected Shiji’s Enterprise Platform Property Management System (PMS) as its core technology. This move is part of a larger $2 million investment aimed at upgrading infrastructure and technology to create a state-of-the-art, seamless experience for every guest, reinforcing its position as a leader in luxury hospitality.
Shiji Platform at the Core of a $2 Million Upgrade
Following a detailed evaluation of several cloud-based PMS solutions, Duxton Hotel Perth chose Shiji’s Enterprise Platform. The decision was based on the platform’s adaptability, innovative features, and the high level of support offered by the Shiji team.
This technological overhaul is a key component of a $2 million investment by the hotel. The goal is to create a fully digital guest journey, from mobile check-in to paperless operations. This transition not only enhances guest convenience but also significantly advances the hotel’s sustainability goals by reducing its environmental footprint.
Riaz Mahmood, Managing Director at Duxton Hotel Perth, praised the partnership. He noted that after reviewing multiple providers, Shiji’s platform was the one that best understood the hotel’s unique needs, helping them achieve their digital transformation goals and deliver a personalized experience for guests.
A Suite of Integrated Technologies for a Seamless Journey
The digital transformation at Duxton Hotel Perth extends far beyond just the PMS. Shiji’s platform serves as the central hub in a fully connected technology ecosystem, designed to streamline operations and enhance the guest experience from booking to check-out.
The hotel has integrated a comprehensive suite of systems to work alongside the Shiji PMS, creating a cohesive environment. Key components of this new tech stack include:
- Infrasys POS: Centralizes and streamlines all point-of-sale operations across the hotel.
- Digital Stay and Digital Dine: Allows guests to use mobile check-in/check-out and access dining options from their devices.
- iHotelier and GMS: Manages direct reservations and enables personalized guest interactions and management.
- SAP and Power BI: Provides powerful financial exporting and custom business intelligence reporting.
This integrated approach ensures that every touchpoint is smooth, efficient, and aligned with the expectations of modern, tech-savvy travelers.
Digital Innovation Meets Physical Luxury
Alongside its major technology upgrade, Duxton Hotel Perth has also completed an extensive physical renovation. The hotel has elegantly redesigned its Club Rooms, modernized the exclusive Club Lounge, and expanded its Presidential Suite, which now offers stunning panoramic views of the Swan River.
The combination of upgraded physical infrastructure and advanced digital technology places Duxton in a unique position. It successfully blends the timeless appeal of traditional luxury with the efficiency and convenience of cutting-edge hospitality solutions. The hotel has also introduced seven bespoke function rooms, perfectly suited for corporate meetings and private events.
A Focus on Sustainability and Local Partnerships
Duxton Hotel Perth has demonstrated a strong commitment to its local roots and sustainability throughout this project. For its physical refurbishment, the hotel partnered exclusively with Western Australian businesses. This strategy not only supports the local economy but also helps reduce the hotel’s environmental impact by minimizing transport and logistics.
The move to a digital-first operation with Shiji’s platform is another key part of this eco-conscious philosophy. By becoming a paperless operation, Duxton significantly reduces waste and improves energy efficiency. This aligns with the growing demand from travelers for luxury hospitality options that are also sustainable.
Nikkie Singh, Senior Vice President at Shiji, expressed excitement about the collaboration, stating that Duxton’s choice reflects the strength of Shiji’s platform and its commitment to service excellence in the luxury hospitality sector.
