Digit Insurance has unveiled its 11th Transparency Report, showcasing remarkable efficiency and a strong customer-first approach for the first half of the 2025 financial year. The report highlights lightning-fast claim processing times, including a jaw-dropping 26-minute approval for cashless health insurance pre-authorizations. This commitment to speed aims to reduce customer anxiety during critical moments, reinforcing the company’s promise of reliability and swift service.
Jaw-Dropping Speed in Claims Processing
The latest report from Digit Insurance sets a new benchmark for speed in the industry. Policyholders are experiencing significantly reduced waiting times, which is a major relief during stressful situations. The company has streamlined its processes to deliver approvals in record time across various insurance categories.
For those in need of medical care, getting a cashless pre-authorization approved in just 26 minutes is a game-changer. Similarly, the average hospital discharge approval took only 53 minutes. This rapid service means patients can focus on their recovery instead of paperwork.
Motor insurance claims, which can often be a lengthy affair, are also being handled with impressive speed. The work approval for motor claims was completed in an average of 12 hours and 17 minutes. Even home insurance claims, typically a more complex process, were settled in an average of 37 days, a notable improvement for the sector.
Customer Service that Puts People First
Beyond rapid claims, Digit is excelling in customer support. The report reveals a strong focus on resolving customer issues quickly and effectively. With a First-Time Resolution (FTR) rate of 92.55%, most customers get their problems solved in a single interaction.
The company’s performance metrics for the first half of FY25 show a deep commitment to accessibility and responsiveness.
| Metric | Value |
|---|---|
| First-Time Resolution (FTR) | 92.55% |
| Average Call Resolution Time | 2 hours 13 mins |
| WhatsApp Self-Service Users | 416,000 |
| First Level Response on Social Media | 20 mins 7 secs |
This data shows that whether a customer calls, uses WhatsApp, or reaches out on social media, they can expect a prompt and helpful response. The use of platforms like WhatsApp for self-service has also empowered over 416,000 users to get updates and manage their policies with ease.
Impressive Growth Signals Strong Customer Trust
Digit’s performance is not just about speed; it’s also about scale. The company’s growth trajectory continues to climb, reflecting growing trust from millions of customers. In the first half of FY25 alone, Digit sold over 5.7 million policies and successfully settled 441,275 claims.
This momentum is backed by strong financial results. The company’s gross written premium, which is the total premium collected from policies sold, surged to Rs 5,029 crore. This is a significant increase from the Rs 4,252 crore recorded in the same period a year earlier. This financial growth underscores the company’s expanding market reach and the confidence customers place in its services. Since its launch, Digit has served a massive base of over 60 million customers.
Proving Mettle with Large Claim Settlements
Digit Insurance has demonstrated its capacity to handle substantial claims without faltering on its promise of efficiency. The report highlights several large payouts made during H1FY25, proving their financial strength and reliability.
These significant settlements provide peace of mind to policyholders, assuring them that Digit can handle claims of any size. Some of the major claims settled include:
- A third-party two-wheeler claim worth Rs 1.4 crore.
- A third-party private car claim amounting to Rs 1.15 crore.
- A health insurance settlement of Rs 27.43 lakh for a customer in Bangalore.
- A home insurance claim settlement of Rs 4.28 lakh in Delhi.
Handling these large-scale claims swiftly is a testament to Digit’s robust operational framework and its unwavering focus on supporting customers when they need it most. An overall claims settlement ratio of 96.2% further solidifies its reputation as a dependable insurer.
