Are you an MTN user in need of a simpler way to deactivate call forwarding? Wading through countless menus and codes can be difficult, so why not try this quick solution instead? With just a few easy steps, you can quickly turn off call forwarding on your MTN number and get back to enjoying the unparalleled advantages it offers.

Read on for our guide which provides all the necessary information from activating to deactivating call forwarding on MTN for a seamless experience!

What is MTN Call Forwarding?

Call forwarding is an amazing feature that allows you to forward or divert calls from your MTN line to another number of your choice. With this feature, you will never miss an important call as it redirects calls to another number even if you’re unreachable or busy.

How to Activate Call Forwarding on MTN?

To activate call forwarding on your MTN line, you simply need to dial *21(the number to which you want to forward your calls)#. This will enable all call forwarding, including unanswered, unreachable, and busy calls.

Alternatively, you can activate call forwarding for specific call scenarios. For instance, to divert calls to another number when there’s no answer, simply dial *61(destination phone number)*11# to activate.

How to Deactivate Call Forwarding on MTN?

Call forwarding may seem like a useful feature, but it can often cause more frustration than convenience. Not only can call forwarding result in missed opportunities and important calls, but it can also lead to unnecessary charges on your phone bill.

Instead of relying on call forwarding, try deactivating the feature and see how it simplifies your life. With more control over your phone calls, you can stay connected with the important people in your life without the added stress.

Step-by-Step Guide to Deactivate Call Forwarding on MTN

Constantly being interrupted by phone calls can be frustrating, but thankfully MTN offers the option to forward your calls to another phone number. However, sometimes we might forget to turn off call forwarding which can result in missed calls and ultimately cause inconvenience. But fear not, as deactivating call forwarding on MTN is quick and easy. By following a few simple steps, you can effectively turn off call forwarding and regain control of your incoming calls.

It’s always important to stay on top of your phone settings to ensure optimum functionality, and deactivating call forwarding is just one of those essential tasks. So, without further ado, let’s get started!

Step 1: Dial ##002# on your MTN phone.

Step 2: Select the “Disable” option.

Step 3: Enter the code you were given when activating call forwarding.

Step 4: Wait for a confirmation message that call forwarding has been deactivated.

And that’s it! You’ve successfully disabled call forwarding on your MTN number and can now enjoy uninterrupted conversations with ease. Taking these extra steps allows you to stay in control of which calls come through to your device and helps reduce unnecessary charges on your bill. Now you can get back to spending time talking with friends or family without interruption from an erroneously.

Alternative ways for Deactivating Call Forwarding on MTN

Call forwarding is a useful feature, but there may be instances where you want to turn it off. Whether it’s to conserve battery life, avoid unnecessary charges or to receive calls directly on your phone, there are different ways to deactivate call forwarding on MTN beyond the traditional method.

Here are some alternatives for deactivating call forwarding on MTN:

Use USSD Code: You can deactivate call forwarding on MTN by using the USSD code 21 followed by the phone number you want to forward your calls to, then followed by #. Dial this code on your phone’s dial pad and press send to turn off call forwarding.

Use MTN Call Divert App: MTN also provides a call divert app that allows you to manage call forwarding settings by downloading it from the Google Play Store or Apple App Store. Once downloaded, you can access the app to enable/disable call forwarding or to change the forwarded number.

Contact Customer Care: You can contact MTN customer care to deactivate call forwarding on your line. Dial 180 from your MTN line to speak to an MTN customer care representative who will guide you through the process of deactivating call forwarding.

Visit MTN Service Centre: If you find it difficult to deactivate call forwarding by yourself, visit the nearest MTN service center to help deactivate the feature. A customer service representative will guide you through the process and ensure that call forwarding is successfully deactivated.

By utilizing these alternatives, you can easily turn off call forwarding on MTN without any hassle. Whatever your reason for disabling call forwarding, these alternative methods provide quick and effective solutions to ensure your incoming calls come directly to your phone.

List of MTN Call Divert Codes

Call diversion codes are special codes given by MTN that enable you to manage your call forwarding service on the network. These codes enable you to activate, deactivate, and check the status of call forwarding on MTN. Knowing these codes can help you stay in control of who is able to reach out to you via call and avoid unnecessary charges due to call forwarding.

Activating Call Divert Code

21Recipient Number# is used to activate call divert on your number and set the recipient phone number where all calls should be diverted.

Deactivating Call Divert Code

##21# is used for deactivating the call forwarding service on your line. This way, all incoming calls get routed through directly to your device rather than another number.

Checking Status Code

*#21# is used for checking the status of your call divert settings i.e whether it’s currently active or not. Knowing this information helps you stay up-to-date on your current settings and maintain full control over who has access to your device via call at any given time.

Deactivating Call Forwarding on MTN
Deactivate Call Forwarding on MTN

Benefits of Deactivating Call Forwarding on MTN

Deactivating call forwarding on MTN can be beneficial for both personal and business reasons. Here are some of the key benefits of deactivating call forwarding on MTN:

Save Money

Having call forwarding active on MTN can sometimes lead to extra charges in certain situations, such as when someone dials your number but does not leave a message or when the line is connected but then disconnected before you answer. Deactivating the feature can help you avoid these unnecessary charges.

Improve Battery Life

When call forwarding is active, it continuously looks for a signal to forward your incoming calls to another number, which can cause your battery to drain quickly. Deactivating the feature can help improve battery life and ensure that your phone remains charged longer.

Get Calls Directly

By deactivating the feature, you’ll receive all your incoming calls directly on your own phone rather than someone else’s. This is especially useful if you want to make sure that all important calls are directed to your device and no one else.

Knowing how to manage this feature can help you save money, conserve battery power, and get all incoming calls directly on your own device.

Troubleshooting Call Forwarding on MTN

Experiencing issues with call forwarding can be frustrating, especially when you are relying on it for important calls. Fortunately, there are some simple troubleshooting tips that can help you get back on track.

  • Ensure that call forwarding is activated in your settings and that you have entered the correct forwarding number.
  • Check your network signal strength, as poor coverage can also lead to call-forwarding issues.
  • Consider restarting your device or resetting your call forwarding settings. 

If these steps do not solve your MTN call forwarding problem, try contacting your service provider for further assistance.


As you can see, call forwarding can be both a blessing and a curse. But one thing is for sure: the power to turn it on or off is in your hands. With quick and easy steps outlined above, deactivating call forwarding on MTN has become incredibly simple. You don’t have to let constant interruptions get in the way of your day-to-day activities anymore.

So go forth, take control over your incoming calls, and enjoy the peace that comes with an uninterrupted life!


What is call forwarding?

Call forwarding is a feature that allows you to redirect incoming calls from one phone number to another. In most cases, it is used to forward missed calls to an alternate number if the primary line cannot be reached.

How do I know if call forwarding is activated on my phone?

Most modern phones have a dedicated icon for call forwarding, usually located in the settings menu under ‘Call Settings’. If this option isn’t available on your device, check with your service provider as they may have an additional app or program installed on the phone which will allow you to activate/deactivate call forwarding.

How do I deactivate call forwarding on MTN?

To deactivate call forwarding on MTN (or any other telecom company), open up the phone’s dialer and enter ##21# followed by pressing ‘Send’ or ‘Call’. This will immediately deactivate all active call-forwarding services associated with that line.

What are the benefits of deactivating call forwarding?

One of the main benefits of deactivating call forwarding is that you can avoid having unnecessary charges added onto your monthly bill due to forwarded calls being answered at alternate numbers while roaming – especially when travelling abroad! Additionally, if you’re having trouble placing outbound calls then disabling this feature could help resolve connection issues due to signal interference and provide better sound quality overall during conversations since direct connections are typically more reliable than third-party redirection routes.

How do I know if my call forwarding is deactivated?

After performing the aforementioned ##21# command mentioned above, checking whether or not your device has successfully disabled its active calling services should be relatively straightforward: simply press *#21# which should cause a notification message containing details about all currently enabled/disabled conditions related to incoming and outgoing calls appear after a few seconds – including information regarding whether or not call-forwarding is currently activated for that specific number!

Deactivate call forwarding on MTN
Deactivate call forwarding on MTN


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